FAQS

We accept VISA, MasterCard,Paypal, as well as other methods that are updated to be available on thepayment page of our website.

You can track your order in thelink sent by email with the assignment of your tracking number.

You can cancel your order beforethe product is shipped and you will receive a full refund. If the product hasalready been shipped, we cannot cancel the order.

Your payment is secure and yourinformation always remains private. All information is encrypted to ensure thegeneral security of all confidential information.

You can request a change of size within 15 business days after receiving the products. In which you should contact us at support@starfitvip.com.

In the body of your message, indicate "CHANGE OF SIZE and ORDER NUMBER". Also the following information:

1. Order number
2. Name and Surname
3. Telephone Number
4. Specify the size you want to change. Example I want to change from size M to Size L

Conditions to accept the return for change of size:

✔The product must have all its labels

✔Products must be unwashed.

✔Any damaged item showing signs of man-made damage will be rejected.

✔Underwear cannot be returned for hygiene reasons.

✔The product cannot have perfume or unpleasant odors.

✔Orders placed separately cannot be returned as one.

✔Dirty, worn clothes or pieces that lack a tag will not be accepted.

✔Change of size is only processed if there is availability in our warehouses of the size requested by the client.

✔Color change requests are not accepted

The customer is responsible for the shipping costs incurred to make the change effectively.

1. We resend the new products toyou and you can return it to us and we cover the shipping fee if you want toreturn the defective items.

2. You can return the items to usand we will give you a full refund

Procedure for a defective product

You can return your order within15 business days after receiving the products. In which you must contact us atsupport@starfitvip.com. In the body of your message, tell us your:

1. Order number

2. Telephone Number

3. Photos of the defectiveproduct

4. A brief description of theproblem

Our shipments take 2 to 7 business days for the entire United States, with the exception of Puerto Rico and Hawaii.

We do our best to guarantee 100%product quality. If you receive quality problems with your product, you canreturn the item for a full refund or exchange for a product of the same model.We will bear the cost of the freight as long as the reason for returning theitem is due to quality problems or an error on our part.

If the reason for the return is not due to quality problems or error in the product sent. The customer is responsible for the cost of the freight, which will be deducted from the amount of his return.

For requests to change sizes. The client is responsible for the shipping costs generated to process the request for a size change.

In case of defective products. Star Fit VIP is responsible for shipping costs.